Shipping policy

Shipping Policy

Welcome to B.Cozy! We are committed to delivering your orders safely and on time across the UAE.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During sales or peak seasons, processing times may be slightly longer.

Shipping

We currently ship within the United Arab Emirates (UAE).
Shipping charges are displayed at checkout before you complete your purchase.
Estimated delivery time is 2–5 business days, depending on your location.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email or WhatsApp.

Shipping Delays

Delivery times are estimates and may be affected by weather, public holidays, courier delays, or other unforeseen circumstances. We appreciate your patience if delays occur.

Incorrect Shipping Address

Please ensure that your shipping address is accurate when placing your order. B.Cozy is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.